Gravity Payments

Devices and Hardware Support

Add items to orders with Clover®

You can add items to orders by directly selecting them, searching your item inventory, or by scanning barcodes. As you enter the order, you can also add custom items. Any time before you take payment, you can remove items. Add items using Search Start in the Register app on your Clover device. Select the Scan […]

Best practices for network connectivity

To properly process transactions, your network must be stable and have sufficient bandwidth. Unstable networks can cause transactions to temporarily halt, which causes the network connection to timeout and disconnect. Poor connections can also prevent devices from synchronizing with each other. Have enough bandwidth: Use a Clover dedicated router Increase bandwidth on your local network […]

Castles Vega3000 Countertop

The Castles VEGA3000 Countertop terminal is a user-friendly payment device supported by Gravity Payments. Our support page offers comprehensive guidance including a quick start guide, detailed user instructions, and troubleshooting tips for common issues such as connection problems, power issues, and device resets.

Changing the Date/Time on Your Credit Card Terminal

Get clear, step-by-step instructions on how to change the date and time settings on your credit card terminal, ensuring accurate transaction records and compliance with time-sensitive operations.

Changing your PAX A920 terminal SIM card

Step-by-step guide on changing the SIM card in your PAX A920 terminal. Ensure uninterrupted connectivity and smooth transaction processing with ease.

Clover® Devices

Explore Clover devices and software solutions for streamlined payments: features, setup tips, and integration options to enhance your business operations.

Clover® Flex

Quick Start Guide For more troubleshooting options for the Clover® Flex, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login.  If a problem persists, please contact Gravity Payments Support at (866) 701-4700. Setting up your Clover® Flex Get your Clover Flex set up with a few simple steps. What’s in the box Your new Flex device, in […]

Clover® GO

Quick Start Guide To troubleshoot the Clover® GO, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login. If a problem persists, please contact Gravity Payments Support at (866) 701-4700.

Clover® Mini

Quick Start Guide For more troubleshooting options for the Clover® Mini, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login.  If a problem persists, please contact Gravity Payments Support at (866) 701-4700. How to Soft Reboot your Clover® Mini Swipe down from the top right corner of the screen. Select “Reboot”, then select “Reboot” again when prompted. […]

Clover® Service Plans

Compares the different service plans available for Clover® devices, helping you choose the right plan to support your business needs.

Clover® Station

Quick Start Guide For more troubleshooting options for the Clover® Station, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login.  If a problem persists, please contact Gravity Payments Support at (866) 701-4700. How to Soft Reboot your Clover® Station The Clover® Station automatically reboots every 24 hours to improve performance and security. You can reset the automatic […]

Clover® Station Duo

Quick Start Guide For more troubleshooting options for the Clover® Station, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login.  If a problem persists, please contact Gravity Payments Support at (866) 701-4700. Take payments on a Clover® Station Duo Your Clover® Station Duo has two units. The unit facing the cashier has your merchant screen where you […]

Connecting to Wi-Fi on Clover® Point-of-Sale

This article provides step-by-step instructions and troubleshooting tips for connecting Clover® devices to Wi-Fi networks.

Devices & Hardware

Troubleshoot common device & hardware issues through step-by-step guides.

FAQ

Get answers to common questions about device operation, troubleshooting, and end-of-life for products as well as guidance on maintaining connectivity and using EMV technology.

FirstData 150/130

For more troubleshooting options for the FirstData 150/130  please visit the manufacturer website here.  If a problem persists, please contact Gravity Payments Support at (866) 701-4700. Troubleshooting VXN Error 13: From the home screen press the tools icon in the upper right hand corner Press Settings Press Credit Press Clear DID Default password is 990712 […]

How To: Add or Delete Users in Swipe Simple

Instructions on adding or deleting users in the Swipe Simple platform, facilitating efficient management of user access and permissions.

iCT220 Ingenico

How to: Adjust Tips iCT220 Ingenico STEPS: From the main menu, press 5. Select option 1 (All). Press green enter key. Select the transaction you want by pressing F4. Enter in the tip amount. Press green enter key to confirm amount. How to: Print A Batch Summary iCT220 Ingenico STEPS: From the main menu, press […]

Modifying your Clover Plan

Discover how to modify your Clover plan easily with our step-by-step guide. Customize your services to seamlessly fit your business needs.

My power went out, can I still take a payment?

Learn about alternative methods to process payments during power outages, ensuring continuity in transaction processing even without electricity.

Pax A80

If a problem persists, please contact Gravity Payments Support at (866) 701-4700. Credit or Debit Sale From the idle screen, select the Debit or Credit button, and then the Sale button. Step 2. Enter the sale amount and select Confirm. Void transaction From the idle screen, select the transaction type Void Sale. Step 2. Input […]

Pax A920

Download the Pax A920 troubleshooting guide here.  Change Date & Time The PAX A920 has the ability to auto update IF you have ‘Daylight Time’ selected for your Time zone. If the time zone says ‘Standard Time’ you device will not automatically update and you will need to follow the instructions below to edit the […]

Pax Devices

Pax S300

User Manual Download the Pax s300 user manual here.  Set Date and Time Hold down the blue function button while simultaneously pressing the 1 button. The terminal will prompt you to enter in the password. Enter the password. Press green enter key. To get to the system’s settings menu, press the down arrow key on […]

Pax s80

PAX S80 Specs PAX S80 Quickstart Guide PAX S80 Update Terminal Time

Printers

Search for a transaction on Clover® Devices

There are three ways to find a transaction: Enter the payment ID from the receipt. Scan the payment receipt barcode. Filter your list of paid transactions by device, employee, tender, payment source, and transaction type. On the Web Dashboard From a browser, log in to your Clover account and select Transactions. Select an option: To […]

Star Micronics SP742M/SP742ME Printer

Connect a Star Micronics SP742M or SP742ME printer for orders Connect your order printer by plugging in cords and cables and loading properly sized paper. These impact order printers are specially built to work in environments with extra heat and humidity, such as kitchens. Unbox your printer Find these items in the box: The Star […]

Star Micronics TSP143III printer

Connect a Star Micronics TSP143III printer for orders Connect your order printer by plugging in cords and cables and loading properly sized paper.This thermal printer is built to print quietly, and works best in areas with normal amounts of heat and humidity.You can use this printer as an order printer or a payment receipt printer […]

Swipe Simple

Find out how the Swipe Simple B200 and B250 work, how to connect them to your mobile device and troubleshooting steps for connectivity issues.

Using the Clover® Web Dashboard

The Web Dashboard is the browser-based view of your Clover system you use to: Set up the payment options that work for your business — including tips, taxes, and card types. Track sales and view trends. Take payments and send invoices on the web. Export information for bookkeeping. Set up additional features such as online […]

Verifone VX 520

Information and support for using the Verifone VX 520 terminal, covering setup, features, and troubleshooting.

What are your technical support business hours?

Gravity Payments merchants can rely on 24/7 support. Call 866-701-4700 any time.

What is EMV Fallback?

EMV (Europay, Mastercard, Visa) technology is designed to enhance card security. They are small, square computer chips that you see now on nearly every debit, credit and prepaid card. EMV chips are more secure than “swiping” a magnetic strip because of the way the data is transferred through the terminal.  In every instance of an […]

Need further assistance?

Our multi-lingual support team is here 24/7. No robots. No phone trees. Just real help from real people.