Gravity Payments

Account Management

Get answers to your account management questions.

Access Processing Statements in Gravity Dashboard

To access processing statements in Gravity Dashboard, users can follow the provided steps in the dashboard, starting by selecting 'Statements' from the left-side panel and choosing the desired month and year to view current and historical statements.

Account Management

Get answers to your account management questions.

Adding Users to Gravity Dashboard

Learn how to efficiently add users to Gravity Dashboard for streamlined team access and collaboration. Simplify user management and enhance operational efficiency.

Backup Withholding

Understand backup withholding: what it is, why it happens, and steps to resolve it efficiently. Ensure compliance and manage tax implications effectively.

Card Brand Fees

Learn how card brand fees, imposed by networks like Visa and Mastercard, affect merchants' costs for processing credit card transactions based on various factors.

Clover® Service Plans

Compares the different service plans available for Clover® devices, helping you choose the right plan to support your business needs.

Credit/Debit Returns

Learn the process of handling credit and debit card returns, including the necessary steps and considerations for issuing refunds and managing customer transactions.

Gravity Dashboard

Get answers to your questions and learn more about Dashboard.

How do I change my account information?

Learn how to update your account information easily with Gravity Payments to ensure your account details are accurate and up-to-date.

How do I change the owner of my business on our account?

Procedure for merchants to change the business owner information associated with their account, ensuring proper authorization and documentation.

How Do I Find My Merchant ID?

Learn how to locate your Merchant ID, a unique identifier necessary for transactions and account management.

How do I prepare for a tech support call?

Tips and guidelines on how to effectively prepare for a tech support call to expedite the resolution of technical issues.

How do I print transaction reports?

The process of generating and printing transaction reports for Gravity Payments' merchants, facilitating record-keeping and financial analysis.

How do I reset my passwords?

Instructions on resetting passwords securely, ensuring access to accounts and maintaining security.

How long does it take to set up my account?

An overview of the timeline for setting up a Gravity Payments account, detailing the typical duration and factors that may affect the setup process for new merchants.

How to Set up Velocity Filters for Authorize.net

Guidance on configuring velocity filters within Authorize.Net to manage transaction limits and reduce fraud risks effectively.

How to Set up Velocity Filters for Gravity Link

Instructions on setting up velocity filters in Gravity Link, a platform that helps manage transaction limits and reduce fraud risks effectively.

How to Set up Velocity Filters for Payeezy

Provides step-by-step instructions on configuring velocity filters within the Payeezy platform.

Modifying your Clover Plan

Discover how to modify your Clover plan easily with our step-by-step guide. Customize your services to seamlessly fit your business needs.

Surcharging & Cash Discounting

Discusses surcharging and cash discounting practices, including guidelines and regulations that Gravity Payments' merchants should consider when implementing these strategies.

Using Access One

Instructions and guidance on using Access One, a tool offered by Gravity Payments for managing account information and transactions.

Using the Clover® Web Dashboard

The Web Dashboard is the browser-based view of your Clover system you use to: Set up the payment options that work for your business — including tips, taxes, and card types. Track sales and view trends. Take payments and send invoices on the web. Export information for bookkeeping. Set up additional features such as online […]

Verifone VX520 End of Life and Gift Cards: What Should I Do?

Learn about the implications of the Verifone VX520 reaching its end-of-life status and get guidance on managing gift cards tied to this payment device.

What are ACH Reject Fees?

Learn what ACH reject fees are, the most common reasons for ACH rejects, and what you can do when an ACH payment is rejected.

What are NABU Fees?

Outlines NABU (Network Access and Brand Usage) fees, explaining their purpose and how they apply to Gravity Payments' merchants processing card transactions, including strategies for managing these costs effectively.

What are your technical support business hours?

Gravity Payments merchants can rely on 24/7 support. Call 866-701-4700 any time.

What is a Pending Transaction?

Clarifies what constitutes a pending transaction, discussing how Gravity Payments' merchants may encounter pending charges on customer accounts and what actions are necessary to resolve them.

What is a Virtual Terminal for Processing Credit Cards?

This article explains the concept and benefits of a virtual terminal, a web-based tool that allows Gravity Payments' merchants to process card payments securely and conveniently without needing physical card readers.

What is Credit Card Interchange?

An overview of credit card interchange fees, detailing the structure and impact of these fees on Gravity Payments' merchants when processing card transactions, along with insights into how these fees are determined and managed.

What is the FANF Fee?

Learn what the FANF fee is, how it is calculated, and see examples of typical FANF fee calculations for different business types.

What is the Visa EIRF Interchange Rate?

Learn all you need to know about the different EIRF interchange rates for credit cards, debit cards, and prepaid cards, and what the current EIRF rates are.

When Do I Get My Statement?

Goes over the timing and delivery process for Gravity Payments' merchants to receive account statements, providing transparency on financial reporting and record-keeping.

When should I perform reconciliations?

Insights on the timing and importance of performing reconciliations, ensuring accurate financial records and effective management of transactions.

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