Support
Our Local Support Team Is Here 24/7

No robots. No phone trees. Just real help from real people.

Our purpose is to support our communities’ businesses.

All members of our Support Team are honored to serve the independent businesses in our communities. They’ll do anything possible (at any hour of day or night) to help them achieve success. Our Support Team plays an undeniable role in maintaining our clients’ trust through honesty and providing the best support around. This has resulted in Gravity keeping clients over 5x longer than the industry average.

Are you a Gravity merchant and need assistance?

Call (866) 701-4700 to talk to a live Gravity team member.

— OR —

Submit a support ticket

For merchants already getting support

If you're now on the phone with the support team and have a session key, the link below will take you a page where you can initiate the screen sharing process.

Start screen sharing

Got a question?

Fill out the form below and we’ll reply within 1 business day.
For urgent requests, call anytime: 866-701-4700.

Your Info
How can we help you?

Support ticket submitted.

A member of the Gravity Support Team will get in touch with you as quickly as possible.

Want to learn more about Gravity Payments? Continue browsing gravitypayments.com or follow us on social media!