Account Management
Get answers to your account management questions.
Learn how card brand fees, imposed by networks like Visa and Mastercard, affect merchants' costs for processing credit card transactions based on various factors.
Compares the different service plans available for Clover® devices, helping you choose the right plan to support your business needs.
Learn the process of handling credit and debit card returns, including the necessary steps and considerations for issuing refunds and managing customer transactions.
Information and frequently asked questions about Gravity Payments' Dispute Manager, covering its features, usage, and guidelines for handling payment disputes.
Learn how to update your account information easily with Gravity Payments to ensure your account details are accurate and up-to-date.
Procedure for merchants to change the business owner information associated with their account, ensuring proper authorization and documentation.
Learn how to locate your Merchant ID, a unique identifier necessary for transactions and account management.
Tips and guidelines on how to effectively prepare for a tech support call to expedite the resolution of technical issues.
The process of generating and printing transaction reports for Gravity Payments' merchants, facilitating record-keeping and financial analysis.
Instructions on resetting passwords securely, ensuring access to accounts and maintaining security.
An overview of the timeline for setting up a Gravity Payments account, detailing the typical duration and factors that may affect the setup process for new merchants.
Guidance on configuring velocity filters within Authorize.Net to manage transaction limits and reduce fraud risks effectively.
Instructions on setting up velocity filters in Gravity Link, a platform that helps manage transaction limits and reduce fraud risks effectively.
Provides step-by-step instructions on configuring velocity filters within the Payeezy platform.
Step-by-step instructions on configuring velocity filters to manage transaction limits and prevent fraud effectively within EmergePay Gravity Direct
Discover how to modify your Clover plan easily with our step-by-step guide. Customize your services to seamlessly fit your business needs.
Explains PCI DSS (Payment Card Industry Data Security Standard) compliance requirements and guidelines for Gravity Payments' merchants to ensure secure handling of cardholder data.
Discusses surcharging and cash discounting practices, including guidelines and regulations that Gravity Payments' merchants should consider when implementing these strategies.
Instructions and guidance on using Access One, a tool offered by Gravity Payments for managing account information and transactions.
Learn what ACH reject fees are, the most common reasons for ACH rejects, and what you can do when an ACH payment is rejected.
Outlines NABU (Network Access and Brand Usage) fees, explaining their purpose and how they apply to Gravity Payments' merchants processing card transactions, including strategies for managing these costs effectively.
Outlines tax requirements related to credit card processing for Gravity Payments' merchants, ensuring compliance with tax regulations.
Clarifies what constitutes a pending transaction, discussing how Gravity Payments' merchants may encounter pending charges on customer accounts and what actions are necessary to resolve them.
Explore the fundamentals of a POS (Point of Sale) system: its functions, benefits, and applications across various industries for efficient transaction management.
This article explains the concept and benefits of a virtual terminal, a web-based tool that allows Gravity Payments' merchants to process card payments securely and conveniently without needing physical card readers.
An overview of credit card interchange fees, detailing the structure and impact of these fees on Gravity Payments' merchants when processing card transactions, along with insights into how these fees are determined and managed.
Learn what the FANF fee is, how it is calculated, and see examples of typical FANF fee calculations for different business types.
Learn all you need to know about the different EIRF interchange rates for credit cards, debit cards, and prepaid cards, and what the current EIRF rates are.
Goes over the timing and delivery process for Gravity Payments' merchants to receive account statements, providing transparency on financial reporting and record-keeping.
Insights on the timing and importance of performing reconciliations, ensuring accurate financial records and effective management of transactions.
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