Frequently Asked Questions
What are Card Brand Fees? Often on merchant services or credit card processing statements, you will see a slew of mysterious and cryptic fees. These are known as Card Brand Fees or Card Association Fees....
What is Dispute Manager? Dispute Manager is an online portal that allows you to access and respond to all retrieval and chargeback notices that have been issued to your account. With Dispute Manager, you can...
What is PCI-DSS? PCI-DSS stands for Payment Card Industry Data Security Standards. This is a unified set of standards that provides “a baseline of technical and operational requirements designated to protect payment data”. PCI-DSS is...
Surcharging and cash discount programs are popular ways to help offset the cost associated with processing credit cards at your business. There are similarities between the two programs, however, different laws and card brand regulations...
NABU stands for “network access and brand usage.” However NABU is a kind of catchall category for a range of card-brand and card-association fees. As with interchange fees, NABU fees are not charged by Gravity...
Accepting credit cards for payment processing requires additional IRS reporting in the form of a 1099-K — a tax form presented to the IRS and used to report your processing volume. Gravity Payments is required...
Gravity Payments merchants can rely on 24/7 support. Call 866-701-4700 any time.
A POS, or point-of-sale, is a combination of hardware and software system that allows business owners to manage the day-to-day operations of their business, complete transactions, and take in data for analytics and reporting purposes.
Virtual Terminals Virtual terminals (similar to a payment gateway) provide the same functionality as a physical terminal in a brick-and-mortar store, except you’re accepting payments online. With a virtual terminal, business owners with a merchant services...
Credit card interchange is one of the most difficult aspects of processing. But it’s also one of the most important if you want to understand the fees your business is being charged. While all of the specific...
By default, all Gravity merchants receive their credit card revenue in 48 hours. Merchants can elect to receive next day deposits* for a $5 nominal fee per MID. In order to receive next-day deposits, you...
We recommend daily batch closures and daily reconciliation between your point-of-sale (or business management system), Gravity Payments, and your online banking reporting system. If you encounter a discrepancy, review your Gravity Payments reports or your...