Frequently Asked Questions
Here are the instructions on how to access your processing statements within Gravity Dashboard: Each month, you will receive an automated email notifying you your statements are ready to view. Simply select the hyperlink in the email and follow the below steps to view your current and historical processing statements with Gravity Payments. Step 1– […]
...You can add items to orders by directly selecting them, searching your item inventory, or by scanning barcodes. As you enter the order, you can also add custom items. Any time before you take payment, you can remove items. Add items using Search Start in the Register app on your Clover device. Select the Scan […]
...What is Backup Withholding? You are required by the IRS to correctly report your Taxpayer Identification Number (TIN), either as a Social Security Number (SSN) or an Employer Identification Number (EIN). In addition, you must correctly report all interests and dividends you’ve received, and income from the following sources: Attorney’s fees (Form 1099-NEC) and gross […]
...To properly process transactions, your network must be stable and have sufficient bandwidth. Unstable networks can cause transactions to temporarily halt, which causes the network connection to timeout and disconnect. Poor connections can also prevent devices from synchronizing with each other. Have enough bandwidth: Use a Clover dedicated router Increase bandwidth on your local network […]
...What are Card Brand Fees? Often on merchant services or credit card processing statements, you will see a slew of mysterious and cryptic fees. These are known as Card Brand Fees or Card Association Fees. These are the fees that are paid back to Visa, MasterCard, Discover, or American Express. Depending on your merchant services […]
...Quick Start Guide User Guide Logo Customization Specifications Troubleshooting Castle Vega 3000- Change Connection Type Power-on the terminal by holding down the power button until the screen lights up The terminal will say “Please Wait” momentarily and then transition to a blank screen; hold down the “9” key until the terminal beeps. The terminal will […]
...Quick Start Guide For more troubleshooting options for the Clover® Flex, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login. If a problem persists, please contact Gravity Payments Support at (866) 701-4700. Setting up your Clover® Flex Get your Clover Flex set up with a few simple steps. What’s in the box Your new Flex device, in […]
...Quick Start Guide To troubleshoot the Clover® GO, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login. If a problem persists, please contact Gravity Payments Support at (866) 701-4700.
Quick Start Guide For more troubleshooting options for the Clover® Mini, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login. If a problem persists, please contact Gravity Payments Support at (866) 701-4700. How to Soft Reboot your Clover® Mini Swipe down from the top right corner of the screen. Select “Reboot”, then select “Reboot” again when prompted. […]
...Gravity Payments’ merchants elect this plan during the onboarding process. Users of the Clover Service Plan are billed directly by Clover. Which Clover Service Plans Are There? We currently offer the following plans: Payments Plus Register Lite Register Counter Service Restaurants Table Service Restaurants Each plan is compatible with different Clover devices and the most […]
...Quick Start Guide For more troubleshooting options for the Clover® Station, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login. If a problem persists, please contact Gravity Payments Support at (866) 701-4700. How to Soft Reboot your Clover® Station The Clover® Station automatically reboots every 24 hours to improve performance and security. You can reset the automatic […]
...Quick Start Guide For more troubleshooting options for the Clover® Station, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login. If a problem persists, please contact Gravity Payments Support at (866) 701-4700. Take payments on a Clover® Station Duo Your Clover® Station Duo has two units. The unit facing the cashier has your merchant screen where you […]
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