Incident Management
Here are the instructions on how to access your processing statements within Gravity Dashboard: Each month, you will receive an automated email notifying you your statements are ready to view. Simply select the hyperlink in...
You can add items to orders by directly selecting them, searching your item inventory, or by scanning barcodes. As you enter the order, you can also add custom items. Any time before you take payment,...
Here are the steps to add users to your Gravity Dashboard account: Step 1: Login to the Gravity Dashboard and on the left side click on USERS Step 2: At the top right corner...
What is Backup Withholding? You are required by the IRS to correctly report your Taxpayer Identification Number (TIN), either as a Social Security Number (SSN) or an Employer Identification Number (EIN). In addition, you must...
To properly process transactions, your network must be stable and have sufficient bandwidth. Unstable networks can cause transactions to temporarily halt, which causes the network connection to timeout and disconnect. Poor connections can also prevent...
What are Card Brand Fees? Often on merchant services or credit card processing statements, you will see a slew of mysterious and cryptic fees. These are known as Card Brand Fees or Card Association Fees....
Quick Start Guide User Guide Logo Customization Specifications Troubleshooting Castle Vega 3000- Change Connection Type Power-on the terminal by holding down the power button until the screen lights up The terminal will say “Please Wait”...
Clover® Point-of-Sale Devices All Clover® Point-of-Sale devices have the ability to auto update when the ‘Daylight Time’ option of your specific time zone is selected within the time/date settings. To see what time zone your...
Here are the instructions to swap out the SIM card in your PAX A920 card terminal: Step 1: Hold the power on/off button on the right side of the device for 3 seconds, once the...
Quick Start Guide For more troubleshooting options for the Clover® Flex, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login. If a problem persists, please contact Gravity Payments Support at (866) 701-4700. Setting up your Clover® Flex...
Quick Start Guide To troubleshoot the Clover® GO, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login. If a problem persists, please contact Gravity Payments Support at (866) 701-4700.
Quick Start Guide For more troubleshooting options for the Clover® Mini, please visit the Clover® Dashboard at https://www.clover.com/dashboard/login. If a problem persists, please contact Gravity Payments Support at (866) 701-4700. How to Soft Reboot your...