Support Library

Gravity Payments merchants can rely on 24/7 support. Call 866-701-4700 any time.

A POS, or point-of-sale, is a combination of hardware and software system that allows business owners to manage the day-to-day operations of their business, complete transactions, and take in data for analytics and reporting purposes.

Cash discounting is the practice of deducting the value of a transaction fee at your business when a customer pays in cash. This is legal in all 50 states. Read More

The process of surcharging allows you to pass on the cost of credit card fees to your customers by adding a percentage fee to all transactions representing the cost to your business. This can only be applied to customers paying with a credit card, not a debit or prepaid card. Read More

Virtual terminals (similar to a payment gateway) provide the same functionality as a physical terminal in a brick-and-mortar store, except you’re accepting payments online and you manually key in the credit card information. Read More

Accepting credit cards for payment processing requires additional IRS reporting in the form of a 1099-K — a tax form presented to the IRS and used to report your processing volume. Gravity Payments is required to report to the IRS the volume in payments processed by businesses each year. Read More

We recommend daily batch closures and daily reconciliation between your point-of-sale (or business management system), Gravity Payments, and your online banking reporting system. Read More

Dispute Manager is an online portal that allows you to access and respond to all retrieval and chargeback notices that have been issued to your account. With Dispute Manager, you can sign up to receive email notifications every time your business is issued a dispute. Read More

PCI-DSS stands for Payment Card Industry Data Security Standards. This is a unified set of standards that provides “a baseline of technical and operational requirements designated to protect payment data”. PCI-DSS is a global standard built in partnership by all available card brands. Compliance with these standards ensures that you meet the minimum levels of security when you store, process, and transmit data. Read More