Banks have up to 30 days to deposit a return to a customer’s bank account. However, that number is typically closer to 3-5 business days. If the return is taking longer, please ask the customer to reach out to their bank to confirm a pending transaction. If the bank confirms there are no pending transactions, […]
...What is Dispute Manager? Dispute Manager is an online portal that allows you to access and respond to all retrieval and chargeback notices that have been issued to your account. With Dispute Manager, you can sign up to receive email notifications every time your business is issued a dispute. What do I need to know […]
...For more troubleshooting options for the FirstData 150/130 please visit the manufacturer website here. If a problem persists, please contact Gravity Payments Support at (866) 701-4700. Troubleshooting VXN Error 13: From the home screen press the tools icon in the upper right hand corner Press Settings Press Credit Press Clear DID Default password is 990712 […]
...What is the Gravity Dashboard? This tool allows for the viewing of transactions, batches, and to process payments via the included Virtual Terminal. Dashboard gives a preview of transactions. The homepage displays averages for transactions, the total of all transactions, transaction count and recent transactions within custom timeframes. The bottom right portion displays a breakdown […]
...Please call our support team at 866-701-4700. We can help you make the changes.
Please contact your sales rep. If you’re not sure of who your rep is, call us at 866-701-4700 and we can help.
You can locate your Merchant ID (MID) number on the email you receive following installation, or in the top left corner of your merchant statement.
Please be sure to have the following on-hand when you call: Merchant ID number. Passwords for all antivirus software Admin passwords, if applicable. Error codes, if applicable. Before you call make sure your internet connection is working and that all devices are plugged into a power source.
...Here are the instructions for Merchant Portal and your merchant console (gateway). Merchant Portal Go to Merchant Portal and log in. Click on the “Reports” section on the left panel of the screen. You can use the filters to specify which transactions to view. When viewing a transaction report, click on the printer icon on […]
...For your merchant console (gateway) or via Merchant Portal, you can click “Forgot Password?” and follow the prompts. For your Gravity Payments client, please call us at 866-701-4700 and ask to speak with someone from our technical support department.
...Account approval takes 1-2 business days. Once your account is approved, equipment ships in 2-3 business days.
Here are the instructions for setting up velocity filters within Authorize.net. Velocity filters can be used to set a maximum number of transactions that can be attempted in a given time period, in this case, within an hour. In cases of card testing, this can be especially useful as card testers will run hundreds to […]
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