Support Library

Banks have up to 30 days to deposit a return to a customer’s bank account. However, that number is typically closer to 3-5 business days. If the return is taking longer, please ask the customer...

What is the Gravity Dashboard? This tool allows for the viewing of transactions, batches, and to process payments via the included Virtual Terminal.  Dashboard gives a preview of transactions.  The homepage displays averages for transactions,...

Please call our support team at 866-701-4700. We can help you make the changes.

Please contact your sales rep. If you’re not sure of who your rep is, call us at 866-701-4700 and we can help.

You can locate your Merchant ID (MID) number on the email you receive following installation, or in the top left corner of your merchant statement.

Please be sure to have the following on-hand when you call: Merchant ID number. Passwords for all antivirus software Admin passwords, if applicable. Error codes, if applicable. Before you call make sure your internet connection...

Here are the instructions for Merchant Portal and your merchant console (gateway). Merchant Portal Go to Merchant Portal and log in. Click on the “Reports” section on the left panel of the screen. You can...

For your merchant console (gateway) or via Merchant Portal, you can click “Forgot Password?” and follow the prompts. For your Gravity Payments client, please call us at 866-701-4700 and ask to speak with someone from our technical...

Account approval takes 1-2 business days. Once your account is approved, equipment ships in 2-3 business days.