Stay Safe: Know the Signs of a Scam
At Gravity Payments, your security is our priority — and we’ll never ask for sensitive info in ways that put your business at risk.
Important Alert: Beware of Scammers Posing as Gravity or Clover
We’ve seen a rise in bad actors calling or visiting merchants, pretending to be from Gravity or Clover. They falsely claim you need to upgrade or replace your Clover terminal, then trick you into signing contracts with a different processor—contracts you may believe are from Gravity or Clover. If you’re ever unsure, contact our team directly before signing anything! Call: (866) 701-4700.
Do Not Hand Over Your Terminal!
We’ve seen cases where scammers visit or call merchants pretending they need access to inspect or handle your terminal. Letting unauthorized individuals touch your device puts your business and customer data at risk and could lead to fraud or misuse. Please stay vigilant. If you’re ever unsure, contact our team directly before acting. Call: (866) 701-4700
What We Will Never Ask You For
When in doubt, always contact our support team directly — we’re here 24/7 to help protect your business. And to keep you safe, here’s a list of information we will never ask you for.
- Statements (e.g., merchant statements)
- Your banking login credentials
- We will only ask to remotely access your computer by guiding you to our official website and having you click the “Start Screen Sharing” option at: https://gravitypayments.com/support/
- Your personal passwords or Gravity Payments dashboard login
- To send money via gift cards, wire transfers, or third-party apps (like Venmo or CashApp)
- To update your account via a suspicious link or pop-up window
- To verify identity with personal questions unrelated to your business
Terminal Trouble: How Scammers Fake Support Calls
In this episode, we reveal how scammers disguise themselves as tech support, tricking merchants into processing fake refunds — and how to spot the warning signs before it’s too late.
Don’t Fall for the Fake Refund
Some ISOs are posing as Gravity reps and offering fake $850 credits in exchange for your processing statements. In this episode, we break down how the scam works — and how to protect your business from getting tricked.
Hands Off the Terminal
This episode dives into one of the most common in-person scams: a fraudster pretends to have trouble tapping their card, then takes control of your terminal to issue a refund to themselves. We also cover phone and employee-related scams—and how to keep your business one step ahead.
When in Doubt, Always Contact Our Support Team Directly
We’re here 24/7 to help protect your business (866) 701-4700
Beware of Refund Scams
Scammers may call claiming your terminal needs a “functionality check” or “recalibration,” then walk you through innocuous-sounding steps that actually trigger unauthorized refunds. Gravity Payments will never ask you to process refunds or enter codes under the guise of a machine test. Hang up and contact our support team right away.
The $850 Credit Scam
Scammers posing as Gravity offer an “$850 credit” if you send your statements. Gravity will never ask for statements — we provide them to you. These fraudsters use your statements to trick you into signing with their processor, and the promised refund never appears. Ignore unsolicited offers like this! Hang up and contact our support team right away.
Scam Awareness Resources
Safeguarding Your Business Against Phishing Threats
Over the last few months, we’ve encountered a growing number of merchants falling prey to phishing scams.
How to Protect Your Small Business Bank Accounts from Fraud
Fraud affects millions of Americans every year, and small businesses are especially vulnerable to cybercriminal activity.