Tech & Development

Say hello to Stefan

Customer Relations Manager

Suspicious. Impossible. Neil Patrick Harris.

Stefan’s Story

I was born in upstate NY, Saratoga Springs, home of horse racing. My father was in the Navy on a fast attack nuclear submarine, so he was gone for six to nine months at a time and served in the Gulf War. We moved from NY, to WA, to RI, to SC and back to WA before I was eight years old, which meant I was always having to learn how to integrate myself into a new school, new class, and new neighborhood. This also meant I wasn’t able to attend Kindergarten. In one place I was too young to start, then we moved, and the next place I was too old.

I mainly grew up in Kingston, WA; a small town across the Puget Sound from Seattle. I was part of the first-gen latch key kids since both parents worked full time. Soon after landing in WA, my parents got a divorce which meant I was mainly raised by a single mom (which was a little ironic since that’s how it was when my dad was out at sea in the Navy.)

I think all of this added to my overall personality. I am a very independent person. I love problem solving and fixing things, which I was forced to do growing up. My dad is also a jack-of-all-trades which allowed me to learn a great deal from him and his life experiences. This lead me to start a business at 14 making skimboards out of my dad’s workshop. When you have the overhead already taken care of and just need to cover materials, you can make it happen with very little upfront costs.

These things have made me a very good fit at Gravity. I was one of our first support representatives in a completely foreign industry. I had to learn fast and mostly by myself. This meant a lot of trial and error and a lot of mistakes I had to quickly turn into fixes, all while communicating effectively with others. Moving around at a young age made me a chameleon, which meant building relationships with our clients came very naturally since I spent my young years learning how to do it quickly and effectively.

I love digging into the details to learn how something works. I absorb information well, which has led me on a very rewarding path at Gravity. I built the Support team literally from the ground up and have overseen operations and sales to some capacity while getting my hands dirty in the details of literally every department to learn the inside workings of how we operate. This led to my current position of helping to build and administer our internal CRM system that helps us manage our business in whole new way.

Stefan Trivia

  • Favorite Food:  I LOVE SANDWICHES
  • Favorite Movie: Forrest Gump and Dances With Wolves
  • Favorite Quote: “Life isn’t fair”. This is something my Mom and I grew up saying to each other. We went through alot together and overcame a lot together. It was our way of acknowledging that this world is an unfair place and we have to be the ones to make it right. We have to think differently and be creative in pursuing justice and win-win situations. Yet another thing that has contributed to my life at Gravity.
  • Favorite Gravity Merchant: I’ve been here for so long and have had the opportunity to work with a lot of our clients. I personally have an affinity to Rudy’s Barbershop. I worked to bring them back to Gravity after they left us a few years ago. I actually got a call from their Director of Operation saying he wanted to see what we could do for them the week my mom passed two years ago. That was one of the toughest weeks of my life, but in the middle of that it was a very rewarding phone call to get. I learned at a young age how to deal with loss which some might think has made me apathetic, but I also think it has given me a lot of perseverance which has been a great asset to have at Gravity for many reasons.
This is just one great person in Tech & Development!

View the rest of the team here.