We are currently experiencing a Clover outage impacting merchants using Clover devices. Clover has identified the cause of the issue and is working actively to solve it. Merchants may experience timeouts and slow processing.
We appreciate your patience and will continue to provide updates as they arise.
Integrated Merchants: If you are unable to use the Sales App on your Clover device, please use manual entry on your POS, or email [email protected] for access to a virtual terminal.
Standalone (Non-Integrated) Merchants: If you are unable to use the Sales App on your Clover device, please email [email protected] for access to a temporary payments gateway.
Update the Date & Time on your Card Reader
First Data FD130 & FD150
Touch the orange tools icon in the top right-hand corner of the touch screen
Key in new date in MMDDYYYY format – for example October 28th, 2020 would be 10282020
Enter the current time in military time (ex: 2:30pm would be 143000)
Press the red cancel key until you are back on the home screen to see the updated date and time
From the Sale/Refund/Void screen, press the green ENTER button
Press the F2 button to the right of ‘SETUP’
Enter in the password, 1 alpha alpha 66831 ENTER (the alpha key can be found right above the number 2)
Scroll down by selecting the first purple key from the left key until you see ‘Date/ Time’, then press the button next to ‘Date/Time’
Enter the date using the format shown on the screen, then press ENTER (ex: October 28th, 2020 would be 10282020)
Enter the current time in military time, then press ENTER (ex: 2:30pm would be 143000)
Press the red key twice to return to the sale screen – you should see the new date and time reflected on this screen
Exit out of the Omaha app by pressing the red key, then press “ok” when asked to exit current application
Tap on the settings app (looks like a grey gear)
Scroll down and tap on Date & Time
Tap on Set Time
Drag the line on the clock to the correct hour, then release. Then drag the minute hand to the proper minute and then release, then tap OK
Press the red key twice to get back to the app screen, then tap the Omaha app to return to the usual payment screen
The new time should be reflected in the very top right corner of the screen