We are currently experiencing a Clover outage, which is impacting merchants using Clover devices.

Integrated Merchants Workaround:

If you are unable to use the Sales App on your Clover device, please use manual entry on your POS, or email [email protected] for access to a virtual terminal.

Standalone (Non-Integrated) Merchants Workaround:

If you are unable to use the Sales App on your Clover device, please email [email protected] for access to a temporary payments gateway.

As a result of this issue call volume has increased; we encourage you to email our teams for workarounds to this outage. We appreciate your patience and will provide more updates as soon as possible.

How to: Tip Adjust VX 520

This brief video shows you how-to adjust tips on a VX520 credit card terminal by Verifone.

STEPS:

  1. Select the Tip button which is the second purple button from the left on your terminal.
  2. A prompt will show on the screen.
  3. Search your transaction by clerk, amount, account, or invoice.
  4. Select the transaction you want to adjust the tip for.
  5. Press Enter key.
  6. Confirm that is the transaction you want to run.
  7. Select F1 to adjust.
  8. Enter the new amount.
  9. Press Enter key.