We are currently experiencing a Clover outage impacting merchants using Clover devices. Clover has identified the cause of the issue and is working actively to solve it. Merchants may experience timeouts and slow processing.

We appreciate your patience and will continue to provide updates as they arise.

Integrated Merchants: If you are unable to use the Sales App on your Clover device, please use manual entry on your POS, or email [email protected] for access to a virtual terminal.

Standalone (Non-Integrated) Merchants: If you are unable to use the Sales App on your Clover device, please email [email protected] for access to a temporary payments gateway.

STEPS:

  1. Select Other.
  2. Select Void.
  3. The terminal will prompt you to enter the transaction sequence number from the receipt.
  4. Locate the sequence number on the receipt and enter it in.
  5. Press the green enter key.
  6. The terminal screen will show the transaction you’d like to void.
  7. If the correct transaction, select OK.
  8. The terminal will perform the void.
  9. A receipt confirming the voided transaction will print.