1. Select Other.
  2. Select Refund.
  3. Enter the refund amount.
  4. Press green enter key.
  5. The terminal will prompt you to present payment.
  6. If payment is present, swipe the customer’s card now. If it’s an EMV chip card, insert it at the bottom of the terminal.
  7. If the payment is not present, key enter in the customer’s credit card information.
  8. Choose Credit or Debit.
  9. The terminal will process the refund.
  10. A receipt will print out confirming the refund.
  11. To print a customer copy, select Yes.