We are currently experiencing a Clover outage impacting merchants using Clover devices. Clover has identified the cause of the issue and is working actively to solve it. Merchants may experience timeouts and slow processing.

We appreciate your patience and will continue to provide updates as they arise.

Integrated Merchants: If you are unable to use the Sales App on your Clover device, please use manual entry on your POS, or email [email protected] for access to a virtual terminal.

Standalone (Non-Integrated) Merchants: If you are unable to use the Sales App on your Clover device, please email [email protected] for access to a temporary payments gateway.

STEPS:

  1. Locate the paper bay at the top of the terminal.
  2. Open up the paper bay by pulling the black latch up.
  3. Grab your new roll of paper.
  4. Place paper roll into the paper bay ensuring shiny side up and facing away from the terminal screen.
  5. Make sure excess paper hangs outside of the paper bay.
  6. Close the paper bay.
  7. Remove any excess paper.