A pending transaction is one that has been successfully processed, but not yet posted to your bank account.
There are a few uncommon scenarios that will result in pending transactions. One of the most common is when an unusually large transaction is processed, which may result in a temporary hold due to risk review.
In this instance, you may be contacted to confirm additional information, such as bank statements, transaction documentation, etc.
In some cases, pending transactions can affect your customers. If a customer calls in inquiring about a pending transaction, please feel free to send them this document to help provide some clarity on the issue.