Gravity Payments

Gravity Capital: Get low-fee funding for your business with flexible repayment options.

Verifone VX 520

 Reading Time: 3 minutes

Update Time/Date

  1. From the Sale/Refund/Void screen, press the green ENTER button
  2. Press the F2 button to the right of ‘SETUP’
  3. Enter in the password, 1 alpha alpha 66831 ENTER  (the alpha key can be found right above the number 2)
  4. Scroll down by selecting the first purple key from the left key until you see ‘Date/ Time’, then press the button next to ‘Date/Time’
  5. Enter the date using the format shown on the screen, then press ENTER (ex: October 28th, 2020 would be 10282020)
  6. Enter the current time in military time, then press ENTER (ex: 2:30pm would be 143000)
  7. Press the red key twice to return to the sale screen – you should see the new date and time reflected on this screen

Comm Serv/ Gravity:

Select Gravity (F2) and it will go to the Sale screen

Troubleshooting Keyboard locked:

  1. From the main Sale, Refund, Void screen press 8.
  2. If Password: appears, key in the Manager password (1 ALPHA ALPHA 66831). 
  3. When Lock Keyboard? appears, select Yes (to lock) or No (to unlock)

Test ethernet/ wifi:

  1. Press the * key.
  2. Press the option for Comm Server.
  3. Press the purple button under the Wrench and Hammer icon.
  4. Select Ping
  5. Press enter on the default URL, if no site is listed, use a common one, ex: www.google.com

Run Repair:

  1. Press the * key.
  2. Press the option for Comm Server.
  3. Press the purple button under the Wrench and Hammer icon.
  4. Press the option for Repair.
  5. The terminal will read: ‘This feature may take up to 1 minute’.
  6. Then if successful, ‘Connection repaired. Press any key to continue.’  If it has failed, you will have to try some other troubleshooting steps, click here for additional troubleshooting steps. 
  7. Press the red cancel key once, then press * button until you see either: Credit/Debit, Softpay, or Gravity. 
  8. Then try to run a test transaction

How to Load Paper

YouTube video
  1. Locate the black tab on the top of the terminal
  2. Pull the black tab
  3. Grab your new roll of paper
  4. Ensure your paper is facing correctly
  5. VX520 has thermal paper, the slick side is the side the thermal side
  6. Ensure the slick thermal side is facing the screen
  7. Insert your paper
  8. Close the case with the black tab ensuring some excess paper hangs outside of the case
  9. Remove excess paper

Batch Summary

YouTube video
  1. Find purple button on far left.
  2. Press “Reports” key.
  3. Select desired report.
  4. For more options, find purple button on far left.
  5. Press “More” key for more reporting options.

Refund Sale

YouTube video
  1. Select F3 (Refund).
  2. Enter in amount you want to refund.
  3. Select enter key.
  4. Confirm the amount you want to refund.
  5. Select F1 (Yes) key.
  6. Insert or swipe the customer’s card or enter the card number on the keypad.
  7. Remove card when prompted.
  8. Select F1 (Yes) if you want to print a receipt for the customer.

Run a Sale

YouTube video
  1. Press F2 for Sale.
  2. Enter the correct sale amount.
  3. Press the Enter key.
  4. Confirm the sale amount is correct.
  5. Press F1 for Yes.
  6. Insert or swipe the customer’s card.
  7. Remove card when prompted.
  8. Merchant receipt will print.
  9. To print a customer copy, press F1 for Yes or F2 for No.

Settlement

YouTube video
  1. Select the More key which is the first purple button on the left side of the terminal.
  2. Press the F2 key next to Settlement.
  3. A receipt will print your total settlement for that day.

Adjust tip

YouTube video
  1. Select the Tip button which is the second purple button from the left on your terminal.
  2. A prompt will show on the screen.
  3. Search your transaction by clerk, amount, account, or invoice.
  4. Select the transaction you want to adjust the tip for.
  5. Press Enter key.
  6. Confirm that is the transaction you want to run.
  7. Select F1 to adjust.
  8. Enter the new amount.
  9. Press Enter key.

Void Transaction

YouTube video
  1. Select F4 key on terminal.
  2. Select F1 (Yes) to run the last transaction.
  3. Select F2 (No) to run a void for any other transaction on the batch.
  4. If you select No, you can search your transaction by invoice or account number. Both numbers are found on your receipt.
  5. Once you select your transaction, press the Enter key.
  6. Confirm that it’s the transaction you want to void.
  7. Press F1 (Yes) to void transaction.
  8. Select F1 (Yes) again if you want to print a customer copy of the receipt.

Set Up

YouTube video
  1. Turn terminal to the back.
  2. Locate the different ports where you plug your cables in.
  3. If you connect your terminal to the internet, plug your ethernet cable into the port labeled ETH.
  4. If you connect your terminal through a phone line, plug your phone cable into the port labeled with a blue phone on the far right.
  5. If you’re using a pin-pad, you need to plug it in before you plug in the power cord.
  6. If you’re using a pin-pad, plug it into the RS232 port located in the middle.
  7. Once you have all your cables connected, you can plug your terminal into the power cord.
  8. Connect your power cord to the port labeled with a green lightning bolt on the far left of the terminal.