Gravity Payments

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FirstData 150/130

 Reading Time: 3 minutes

For more troubleshooting options for the FirstData 150/130  please visit the manufacturer website here

If a problem persists, please contact Gravity Payments Support at (866) 701-4700.

Troubleshooting VXN Error 13:

  1. From the home screen press the tools icon in the upper right hand corner
  2. Press Settings
  3. Press Credit
  4. Press Clear DID
  5. Default password is 990712
  6. Run a transaction to update to the new DID.

Loading Paper

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  1. Locate the paper bay at the top of the terminal.
  2. Open up the paper bay by pulling the black latch up.
  3. Grab your new roll of paper.
  4. Place paper roll into the paper bay ensuring shiny side up and facing away from the terminal screen.
  5. Make sure excess paper hangs outside of the paper bay.
  6. Close the paper bay.
  7. Remove any excess paper.

Completing a transaction:

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  1. Select Sale.
  2. Enter the sale amount.
  3. Press green enter key.
  4. If you accept tips at your business, the terminal will prompt you to enter a tip amount or press Cancel (X) to skip.
  5. The terminal will prompt you to present payment.
  6. If payment is present, swipe the customer’s card now. For an EMV chip card, insert it into the slot at the bottom of the terminal, or tap a contactless card or phone. 
  7. If payment is not present, key in the customer’s card information.
  8. Choose Credit or Debit.
  9. The payment will process.
  10. A receipt will print out of the top of the terminal.
  11. To print a customer copy, select Yes.

Issuing a Refund

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  1. Select Other.
  2. Select Refund.
  3. Enter the refund amount.
  4. Press green enter key.
  5. The terminal will prompt you to present payment.
  6. If payment is present, swipe the customer’s card now. If it’s an EMV chip card, insert it at the bottom of the terminal.
  7. If the payment is not present, key enter in the customer’s credit card information.
  8. Choose Credit or Debit.
  9. The terminal will process the refund.
  10. A receipt will print out confirming the refund.
  11. To print a customer copy, select Yes.

Printing a Batch Summary

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  1. On the main screen, select Other.
  2. Select Report.
  3. Select Batch Totals.
  4. Select Print Report.
  5. A receipt will print breaking down all the transactions on the terminal.

Closing a Batch

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  1. Select Other on the main screen.
  2. Select Close Batch.
  3. The terminal will process the batch.
  4. The terminal will print out a receipt to confirm your settlement.
  5. The batch is now closed.

Adjusting Tips

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  1. Select Other.
  2. Select Enter Tips.
  3. The terminal will prompt you to enter the transaction sequence number from the receipt.
  4. Find sequence number on the receipt and enter into terminal.
  5. Press the green enter key.
  6. The terminal screen will show the transaction you are looking for.
  7. If the transaction is correct, press Edit Tip.
  8. Enter the tip amount.
  9. Press green enter button.
  10. The terminal will process the tip amount.

Void a Transaction

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  1. Select Other.
  2. Select Void.
  3. The terminal will prompt you to enter the transaction sequence number from the receipt.
  4. Locate the sequence number on the receipt and enter it in.
  5. Press the green enter key.
  6. The terminal screen will show the transaction you’d like to void.
  7. If the correct transaction, select OK.
  8. The terminal will perform the void.
  9. A receipt confirming the voided transaction will print.

Set up Terminal

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  1. Turn over the terminal.
  2. Pull the latch in the middle of the terminal to release plastic backing.
  3. If you have a pin-pad, install that first.
  4. Take the pin-pad’s USB cord and insert into the port labeled with a black USB symbol.
  5. Next, plug in the communication type (phone line or ethernet).
  6. If you’re using ethernet, plug the ethernet cord into the port labeled with three yellow boxes.
  7. If you’re using a phone line, plug the phone line into the port labeled with a blue phone.
  8. Finally, plug the black power cord into the port in the side located in the middle of the terminal.
  9. The terminal will activate. You’ll know it’s on when the terminal screen says Loading.

Change Date and Time

  1. Touch the orange tools icon in the top right-hand corner of the touch screen
  2. Touch date/time.
  3. Key in new date in MMDDYYYY format – for example October 28th, 2020 would be 10282020
  4. Press Enter
  5. Enter the current time in military time (ex: 2:30pm would be 143000)
  6. Press Enter
  7. Press the red cancel key until you are back on the home screen to see the updated date and time