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What is a chargeback?

A chargeback is when a cardholder disputes a transaction they don’t recognize or believe was done in error.

The most common claims for chargebacks are:

  • Incorrect amount charged to the cardholder.
  • Item not received.
  • Items or services not as described.

The chargeback system is run by the card brands (Visa, MasterCard, Discover, American Express, etc.).

If you receive a chargeback notification in the mail, please respond as quickly as possible. There are often limitations and if the response date has passed, you may be left with little recourse to dispute the chargeback.

If you believe your business will be liable for a high number of chargebacks, please reach out to our support team via Dispute Manager, our chargeback-management tool.