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My customer has not yet received their return. How long does it usually take?

Banks have up to 30 days to deposit a return to a customer’s bank account.

However, that number is typically closer to 3-5 business days.

If the return is taking longer, please ask the customer to reach out to their bank to confirm a pending transaction. If the bank confirms there are no pending transactions, please call our technical support team: 866-701-4700.