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"Dear Gravity": Advice for Merchants

We get letters

Dear Gravity,

I’ve been with my processor for five long years. But they’re not giving me the support and attention when I need it the most.

I’ll call and I’ll call and I always get their voicemail or I get stuck in a phone tree.

My messages often go ignored.

They’re not really checking in on me or making sure my business is in a good spot.

It’s not ALL bad though. I mean, I do get great rates. So maybe this is normal?

Sigh.

What’s a small-business owner to do?

— Not Bad But Not Good Either


Dear Not Bad But Not Good Either,

That’s a tough spot to be in. We understand that as a business owner it’s incredibly important to save money, but it’s even more important to make sure your processor is looking out for you.

Maybe you say to yourself, “I CAN’T have it all.” 

That’s where you’re wrong.

At Gravity, we can not only meet or beat your current rates, but we have an incredibly accessible, all-human support team available 24/7. (We don’t do that robot or phone-tree thing).

On top of that, we provide small business lending, a toolbox of helpful content, integrated payments, POS consultations, gift and loyalty programs, and so much more to make sure you’re as successful as possible. 

You CAN have it all NBBNGE.

When you’re ready, you know where to find us.

— Gravity

“Dear Gravity” is a monthly column for the jilted, the heartbroken, and the baffled. If you’re a merchant who’s been hurt by other processors in the past, you are not alone. Remember: Help is just an email away: [email protected].

Photo by Mayur Gala on Unsplash.