"Dear Gravity": Advice for Merchants

We get letters

Dear Gravity, I’ve been with my processor for five long years. But they’re not giving me the support and attention when I need it the most. I’ll call and I’ll call and I always get their voicemail or I get stuck in a phone tree. My messages... |

Read more

Databases Taught Me Everything (Part 1)

Notes to a young developer, from Gravity's Cole Kelley

Editor’s note: This is the first post in a series. You can read the second post here. Okay, so they didn’t teach me everything, but close enough. So much so I thought I would share my journey from fledgling developer to a data architect. What... |

Read more

Chargebacks 101

What Every Business Owner Needs to Know

By Cassidy Roell, Sales Assistant, ChargeItPro When I started working in merchant services, I had never heard the term “chargeback” before. I quickly learned that, if ignored, they can put even successful companies out of business. I was interested... |

Read more