Gravity Payments is pleased to announce we are launching the latest generation of our reporting tool that will replace Merchant Portal.

Gravity Dashboard™️ provides a better layout, easier discoverability, enhanced filtering capabilities, and a save filter feature. Gravity Dashboard allows you to see what’s important to you while giving you the data you need to run your business.

What's new?

Settled Batches

We’ve created a NEW feature report, just for you! Now, you’ll be able to view Settled Batch Information and all corresponding transactions in each batch.

This is all very exciting news, but you likely have some questions. Please see our FAQ below and feel free to reach out to our Tech Support Team for more information.

Gravity Dashboard Batches

Most frequently asked questions -- Answered.

#1. When will the migration happen?

Emails are being sent out to users who have emails on their accounts giving a specific date for your migration. If you don’t get the email, don’t worry. When Dashboard is ready for you, a prompt in Merchant Portal will direct you to Dashboard to create your user account.

Open Merchant Portal

#2. How can I learn about how to use Gravity Dashboard?

Gravity Dashboard was designed to be easy to use and intuitive to navigate to find what you need. However, a little extra help is never a bad thing, so we’ve created quick tutorials to get you started.


#3. Is there a new link for Gravity Dashboard?

Yes, after creating your new login (See question #1) you should bookmark it in your browser. If you aren’t into bookmarking, you can simply copy this link and paste it into the address bar in your browser.

#4. What should I do If I need help?

Contact the Gravity Tech Support team at 800-989-2135 or t[email protected], we are always here and happy to help answer any questions you may have.