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Dear Gravity,

I’ve been burned by credit card processors before.

They’ve promised me the world only to hide fees in the fine print, stick me with iron-clad contracts, advise me to lease equipment only to end up paying more money than if I just had bought the equipment outright.

I just don’t know who to trust anymore!

I’m ready to switch, but I don’t want to get bamboozled again. How do I know I can trust someone again? 

Sincerely,

Hoodwinked


Dear Hoodwinked,

Boy, oh boy. We’ve heard that at least 20,000 times from our current merchants. That’s why we get it. Our industry is a slimy one full of scare tactics. It’s incredibly rude and goes against our values. That’s why you should find a processor who doesn’t talk at you but instead listens to you. 

Here’s how you know you can trust your processor:

  • They have clear, transparent pricing and contract terms.
  • They have a consultation process that takes into consideration your unique needs and recommends equipment that works best for you not them.
  • They actually have an accessible support team.
  • They ask for feedback and check-in on you.
  • Their customers like them!

If you’re interested in breaking up with your processor and want to learn how to switch, call us.

Any time. 

Day or night.

— Gravity

 

“Dear Gravity” is a monthly column for the jilted, the heartbroken, and the baffled. If you’re a merchant who’s been hurt by other processors in the past, you are not alone. Remember: Help is just an email away: [email protected].

Photo by Mayur Gala on Unsplash.

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