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“The moment you take responsibility for everything in your life is the moment you change anything in your life.” – Hal Elrod

There’s a reason responsibility is one of Gravity’s core values, because it is absolutely vital to being a CEO here. If you can’t take ownership over yourself, if you can’t manage yourself, you won’t succeed. Not only at Gravity, but in your own life.

And who doesn’t want to control their own destiny?

We empower our employees to be decision makers from day one no matter what type of experience they have. You know yourself better than anyone else. You know your job better than anyone else, so doesn’t it make sense to be your own CEO?

Besides having an entrepreneurial spirit, we expect our employees to embody a great amount of responsibility. We expect them to take full ownership over their roles. Sounds simple, right?

When you think about bringing on an entry level employee – perhaps even someone straight out of school – and you give them the power to make decisions they think are best for their clients or for themselves, it can seem…risky.

In some companies, the idea of trusting lower level employees to make high level decisions could cause a lot of problems, especially when the work environment isn’t set up to support that kind of reasonability. But at Gravity, we’re direct with our team members that in order to be successful here, they are going to have to think for themselves. We don’t escalate things, we don’t say we can’t do that or that’s above or below my pay grade, and we don’t pass the buck. When a problem or an issue comes to us, we take responsibility to make sure the job gets done right, even when that means getting all the information you possibly can and still having to take a risk. It’s up to you to take that risk and then learn from the outcome.

To all of us at Gravity, responsibility means more than making sure you’re organized, meeting deadlines, and being an overall well performing employee. It means taking full ownership.


Rachel is the HR Trainer at Gravity Payments. If you’d like to work with other responsible team members, click here to join the team!

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